You have control over any personally identifiable information you decide to submit to TSI. TSI informs you how we use any personally identifiable information that is submitted to us online. TSI is committed to treating your information confidentially at all times.

Privacy Policy

This is the Privacy Policy of TSI.
TSI cares about protecting your privacy when you visit our website for information, products, and services. This policy explains how TSI ensures the responsible use and protection of any personally identifiable information that we receive online.
TSI understands the importance of personal privacy online.
TSI has developed its website with personal privacy in mind. At TSI, privacy on the Internet means that:

  • You have control over any personally identifiable information you decide to submit to TSI.
  • TSI informs you how we use any personally identifiable information that is submitted to us online.
  • TSI is committed to treating your information confidentially at all times.

It is not necessary to provide any personally identifiable information when you visit the TSI Web site.
You can browse the TSI website without disclosing any information that identifies you as an individual (i.e., "personally identifiable information"). TSI provides you with the opportunity to contact TSI online—to ask a question, to learn more about a product, or to ask for help with a product you already have. If you choose to contact TSI online, you will find that many of our contact forms ask for common types of personally identifiable information, such as name, street address, and e-mail address. We ask for this information only to help us reply to you.
Providing personally identifiable information is voluntary. TSI always leaves it up to you whether to submit personally identifiable information online. If you would like to contact TSI but do not wish to submit personally identifiable information online, you can reach a TSI representative by calling the TSI hotline at 1-416-951-2459.
As an optional benefit when visiting the TSI website, you may customize your TSI online visits in the area of the site called My TSI. If you register to use My TSI, you will be required to submit your e-mail address before proceeding further. However, if you do not wish to register with My TSI, you will still be able to view all the content of the TSI website.
Scope
This privacy statement covers the web pages belonging to the TSI Corporation in the United States and Canada. It does not cover the privacy policies of TSI affiliates.
Why Does TSI Collect Personally Identifiable Information?
We bring you the benefits of information and shopping at Internet speed.
During your visit to the TSI site, you will find that we offer online services and customer support services on selected web pages. To handle online orders or inquiries more efficiently, TSI has provided electronic forms that request personally identifiable information such as name, street address, and e-mail address. These forms enable visitors and customers to communicate with TSI quickly and easily. As an alternative, those who want to communicate with TSI but do not wish to give personally identifiable information online may use the phone or fax numbers that we provided on our web pages.
TSI asks only for the minimum amount of information needed to assist you.
TSI uses personally identifiable information submitted online to:

  • respond to questions from customers or visitors to the website
  • provide online services and customer support
  • share product news, updates, or helpful tips about TSI products
  • enable online shopping
  • inform users of special promotions

When we request personally identifiable information, we limit our request to the information needed to respond to inquiries or complete a transaction. Once you send information online to TSI, your information is used only for the specific purpose for which it was submitted.
Personally identifiable information that is submitted in a business capacity may be merged with available business database directories.
 
Here are the types of information that TSI collects:
Contact and feedback forms: Anyone with questions or comments may use these electronic forms to submit inquiries to our Webmaster or to specific TSI business groups. If an individual wants to communicate with TSI through the website, we require a sufficient amount of information to respond to the individual's request. TSI replies to contact and feedback forms only once, unless a customer requests follow-up or additional assistance with a particular problem. If a customer contacts TSI online with a request that requires specific or regional expertise, the request will be forwarded to a local, TSI-authorized representative for handling.
Commerce forms: To process orders over the Internet in the United States and Canada, TSI asks for purchase and shipping information: name, address, phone and credit card numbers. TSI uses credit card numbers only to process specific orders for equipment and supplies.
Services Subscription: By subscribing to TSI services, customers get the benefit of using specific TSI services and products. A subscriber can request that his or her subscription be terminated and that his or her name be removed from the list of subscribers by e-mailing that request to TSI at info@TSI.com.
Subscription forms: By subscribing to e-mail news and updates, customers get the benefit of the latest tips and information about specific TSI products and services. A subscriber can request that his or her name be removed from the mailing list by e-mailing that request to info@TSI.com.
Registration forms: Using the TSI website, customers can register for TSI products and services and activate services online. Our online registration forms ask for name, address, corporate information and some customer satisfaction data. Registering online also entitles customers to the option of receiving e-mails with product news and featured promotions. Customers can choose not to receive these additional e-mail contacts by clicking a designated opt-out box at the time of registration. Customers who have elected to receive news and promotions may request that these contacts be discontinued at any time by e-mailing that request to info@TSI.com. For those who do not wish to register online, the registration web pages also have details on how to register by phone, fax, or mail.
Download forms: Visitors to the TSI website can download free copies of software by completing and submitting a downloadable form. These forms ask for personally identifiable information.
How does TSI handle personally identifiable information?
TSI keeps personally identifiable information confidential.
While we at TSI are pleased to offer convenient services and shopping options online in the United States and Canada, we are also mindful of our responsibility to maintain the confidentiality of the personally identifiable information we receive.
TSI protects personally identifiable information.
When a customer purchases services online from TSI it may be necessary to transfer personally identifiable information to a TSI-environment to fulfill the order. TSI personnel handle personally identifiable information with the highest degree of concern for personal privacy.
Whenever TSI receives any information, it is with the understanding that the information should be used for the sole purpose of fulfilling the customer's request and that the information should be kept confidential and secure at all times.
In some instances, when TSI transfers personally identifiable information to one of its other authorized agents or partners, that agent or partner may need to share the personally identifiable information with an unaffiliated third party for the purpose of completing an order or providing a service. Information will be shared with outside parties only at your request. You can instruct a TSI agent not to share your information.
TSI gets your consent before sending you additional information.
TSI may wish to contact you with announcements about products and services that we believe will interest you. If you do not want to receive these announcements, you can click an opt-out box on the appropriate TSI web page before submitting your information. If a TSI web page does not have an opt-out box, then no additional announcements will be sent to you. You can unsubscribe from announcements by e-mailing that request, along with a description or copy of the announcement, to info@tsi.com.
About links to non-TSI Websites.
While visiting the TSI website, you may encounter links that take you to the website of another organization, such as a retailer that offers related services. TSI posts these links as a way of helping you locate related information and services easily. However, when clicking to a non-TSI website, please know that non-TSI web sites are not covered by this Privacy Policy and these other companies may not treat personally identifiable information with the same privacy protections as TSI. To find out how another company handles the information it receives online, please check the Privacy Policy posted on that company's website.
Security of Personally Identifiable Information
Only authorized TSI personnel or agents are allowed to handle personally identifiable information submitted to TSI online.
Any personally identifiable information that TSI maintains is stored in password-protected, secure environments that can be accessed only by authorized personnel. TSI instructs all personnel who handle personally identifiable information to use appropriate privacy and security precautions when processing this information.
Credit card data is encrypted.
To ensure that online shoppers in the United States and Canada can purchase with confidence from the TSI Web site, TSI protects credit card and client information with industry-standard encryption technology. Just as TSI is careful with your personally identifiable information, we likewise observe rigorous privacy protection standards when handling credit card and financial data. When a customer submits an order to TSI online, any personal and credit card information is used only to complete the purchase and arrange for shipping. This information is not used subsequently for marketing or unsolicited contacts.
Access to Information
Reviewing personally identifiable information submitted to TSI online.
Individuals may contact TSI to check the accuracy of their own personally identifiable information or to request that the information be updated or deleted by e-mailing us at info@tsi.com.
TSI will verify the identity of individuals requesting access to their information.
To prevent fraudulent access to personally identifiable information stored by TSI, each TSI business group takes appropriate measures to verify the identity of each person requesting review, change or deletion of his or her personally identifiable information.
Cookies
What is a cookie?
A cookie is a small file that a website puts on a user's hard disk. This file identifies specific information about previous visits to the website.
How does TSI use cookies?
TSI uses cookies to recognize repeat visits to our website and to facilitate Web navigation and online shopping. The cookie only stores the time of each visit, the user's country, language, and segmentation preferences, and an assigned random session ID. Cookies also identify the user's session, so that online shoppers and other persons using the Web to communicate with TSI do not have to enter the same information in multiple locations.
The cookie information that TSI collects helps us track the number of visitors to the website over time and determine whether these were new or repeat visits. TSI tracks cookie information to better understand patterns of usage by Web visitors. TSI uses this information to adjust the presentation of our website and to make it more relevant to our users.
Does TSI keep cookie data private?
All information collected by TSI through the use of cookies is maintained as private corporate data and is not shared beyond the corporation.